Help
Frequently asked questions
What people usually ask before ordering, from placing an order and making times to shipping and returns.
- 01
How do I place an order?
Choose the pieces you want on the website and place your order there. You can also order through a direct message to Raven on Instagram or Telegram.
- 02
Is everything handmade?
Some Raven pieces are handmade, each with its own details. Every product page says how that piece is made.
- 03
How long does an order take to prepare?
Custom pieces take different times depending on the product. Custom tie orders usually need 5 to 7 working days.
- 04
Can I order a custom design?
Yes, for everything except stickers. For custom ties and accessories, or to personalise a piece, send us a direct message on Instagram.
- 05
Are Raven stickers waterproof?
Yes. Raven stickers are laminated, so they hold up against water and scratches.
- 06
Do you ship everywhere in Iran?
Yes. Raven ships across Iran by express post (Post Pishtaz).
- 07
Can I exchange or return an order?
No. Once an order is delivered, it can't be exchanged or returned.
- 08
How can I reach Raven?
To follow up on an order, ask a question or get advice, send Raven a direct message on Instagram or Telegram.
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